Refund policy

Return & Refund Policy

We want you to be happy with your purchase from Rusty Antler Co. Because our products are fulfilled by multiple trusted suppliers, return instructions and return addresses may vary by item.

Returns

Return requests must be made within 30 days of delivery. Items must be unworn, unused, unwashed, and in their original condition with tags and packaging when applicable.

To request a return, contact us at tndfarm@yahoo.com with your order number and reason for the return.

Please do not send a return back to the address on your package without contacting us first. We will provide the appropriate return instructions and return address for your item.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible with your order number and photos of the item. We will work with our fulfillment partner to resolve the issue.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by applicable law.

Refunds

Once an approved return has been received and inspected, we will notify you of the refund status. Approved refunds will be issued to the original payment method. Your bank or credit-card provider may require additional time to post the refund.

Exchanges

Because inventory is managed by multiple fulfillment partners, direct exchanges may not always be available. Contact us and we will help determine the available options.

Cancellations

Contact us as soon as possible if you need to cancel an order. Once an order has entered processing or fulfillment, we cannot guarantee that it can be canceled.

Final Sale Items

Gift cards, personalized/custom items, and items specifically marked Final Sale are not eligible for return unless they arrive damaged, defective, or incorrect.

Questions?